WebGL is an API library that we use to render graphics in our videos. Lumen5 relies on WebGL in a lot of its features so it's critical that your device can support the required version of WebGL. However, even if you have the right version running on your device, sometimes WebGL support can be lost for various reasons and that may prevent you from being able to edit your videos.

Good news is that you can usually restore WebGL support on your own! The first thing you'll want to check is whether hardware acceleration is turned on. Here is a guide about how to do that in most popular web browsers.

If hardware acceleration is enabled, there are some other things you can try to troubleshoot:

Refresh the page where Lumen5 is open
Close other tabs or browser windows
If you're using a laptop, plug in your charger
Restart your computer
Update your browser to the latest version
Depending on your computer's specs, you may need to update your GPU settings. How to do this will vary depending on your device, but you'll want to make sure that a high performance processor is enabled in your system settings.

If all of those things fail, please let us know! You can chat with us from the bubble in the bottom right corner, or send an email to [email protected].
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