Deleting your account will remove every video you've created and leave the account inaccessible. If you want to have this done, please send us an email at [email protected] and we'll take care of it.
If you're just looking to unsubscribe from a paid subscription, please see here for instructions. Please note that we offer a Free Plan that's free forever, so you can cancel a paid subscription and still continue to use Lumen5.
If you are part of a team and you chose to delete your account, all the videos, uploads and brand presets created within the team workspace will remain.
Please note that teams must have at least one user in an admin role. If you are the only admin on the team, you will need to designate another user as the admin prior to proceeding with account deletion. The user that is chosen to be the new admin will inherit access to all your videos and workspaces.