FAQ

Commonly asked questions and answers

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22 articles in this collection
Written by Sarah, Chris Bowal, Melyssa and 1 other

Why are my video colors different than what they should be?

A simple guide to turning on hardware acceleration to get the best experience in Lumen5

Written by Chris Bowal
Updated over a week ago

Why are there watermarks on my video?

Written by Melyssa
Updated over a week ago

Account & Settings

How do I check the status of Lumen5?

Written by Sarah
Updated over a week ago

How can I delete my account?

Written by Sarah
Updated over a week ago

How can I reset my password?

Written by Sarah
Updated over a week ago

How can I receive fewer emails from Lumen5?

How to manage emails notifications?

Written by Dwight Tyson
Updated over a week ago

Can I become an affiliate and earn referral rewards?

Written by Sarah
Updated over a week ago

What languages does Lumen5 support?

Written by Sarah
Updated over a week ago

Subscription & Billing

How can I unlock my account?

Why is my account locked, and what do I do now?

Written by Melyssa
Updated over a week ago

How much does Lumen5 cost?

Written by Sarah
Updated over a week ago

What currency is your pricing shown in?

Written by Sarah
Updated over a week ago

Our money back guarantee

Written by Sarah
Updated over a week ago

How can I cancel or pause my paid subscription?

Written by Sarah
Updated over a week ago

Video Qualities

How long can a Lumen5 video can be?

Written by Sarah
Updated over a week ago

How to identify Editorial media

Written by Sarah
Updated over a week ago

What are the dimensions of Lumen5 videos?

Written by Sarah
Updated over a week ago

Features

Do you offer an undo or redo feature?

Written by Sarah
Updated over a week ago

Can I add subtitles to my video?

Written by Sarah
Updated over a week ago

Do you have any video walkthroughs and tutorials?

Written by Sarah
Updated over a week ago

Can I monetize my videos or create them for my clients?

Written by Sarah
Updated over a week ago

Where can I post my Lumen5 videos?

Written by Sarah
Updated over a week ago

Changing your video thumbnails

Written by Sarah
Updated over a week ago