Articles on: Account Settings & Billing information

Billing FAQ

In this article, we hope to answer any concern you might have about billing with Lumen5. We’ll go through the most common questions together.

Don’t see what you’re looking for below? Contact us at [email protected] and we’ll be happy to help.

What do I need to know about my annual or monthly subscription?

A Lumen5 subscription gives you access to our video creation tools, huge content library, video templates, and more — without any monthly limit.

At any subscription level, you can sign up for either a monthly or annual plan. Monthly and annual plans offer the same tools and features. The benefit to a monthly plan is the flexibility: You can adjust or modify your plan month-by-month as your needs change. An annual subscription is a one-year commitment, but comes at a significant discount.

Whether you’re considering a monthly or annual subscription, you can do a test run with our 7-day money-back guarantee.

Why was my Lumen5 subscription automatically renewed?

Our services are purchased on a subscription basis, either monthly or annually. We bill for each subscription period in advance — monthly users are billed monthly, annual users billed annually.

You can turn off your subscription's automatic renewal at any time from the billing page of your account. Alternatively, if you just need a quick break, you can put a pause on your account. You can pause it for up to 3 months, and billing will resume automatically once the time has passed.

What happens when I cancel my subscription?

We’ll be sorry to see you go! If we haven’t met the expectations you had for us, please reach out and let us know — we’ll be happy to try to help.

If you’re certain you want to cancel, the downgrade will go into effect when the current billing cycle ends. Videos that you rendered as a paid user will remain unchanged — you will still be able to view and download them without restriction.

You can duplicate and edit existing videos as well, though doing so will result in the application of Community Plan features, like Lumen5 branding, to those videos.

What payment methods do you accept?

We accept VISA, Mastercard, and American Express. You can enter your details after choosing a plan on the pricing page, or update them later from the billing page of your account.

Users at the Enterprise Plan level have the option of arranging an alternate payment method with us. Contact us today to build a custom solution for you and your team.

What currency is your payment information show in?

All rates shown on our site, including on the pricing page and the billing page of your account, are shown in USD.

How can I get help resolving a billing issue?

Our support team will be happy to help you — contact them from the email affiliated with your Lumen5 account at [email protected]. Include as much detail about the billing issue as you can, and somebody from the team will get in touch with you.

Updated on: 31/05/2023

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