How can I post a comment?
You can post a comment on a video scene inside the creator, or on a draft video if you have the link.
In the creator:
You can leave a comment on a video scene when clicking the icon on the left-hand side of the scene:
Once you've clicked there, you'll see a box pop-up that lets you add a comment:
Just type in your feedback, click Comment, and you're all set!
On a draft video preview:
You can also leave a comment on a draft video preview. To do this, you'll need a link to the draft video. You can find that by clicking on the Preview button in the top right corner, and copying the link from the pop-up window that appears:
This link will take you to the share page. Anyone with access to the preview link will be able to post a comment that video:
Please note that you can only post comments on draft videos. Once the video is published, it's no longer possible to make comments on it.
I don't have a Lumen5 account. Can I leave a comment?
Yes! If you don't have Lumen5 account, you can still provide feedback on Lumen5 videos 🙌 . We'll just ask for your name and email so that we can send you an email notification whenever someone mentions you in a comment on that video.
How can I delete a comment?
To delete a comment, simply click on the trash bin icon! You can only delete your own comments, not the comments of other team members (as much as you might want to!)
What do I do if I delete a scene with comments?
If you delete a scene that contains comments, don't worry! You can bring back that scene (along with the attached comments) by clicking the undo button at the top of the creator.
How will I know a teammate has left a comment on my video?
The creator of the video will be notified via an email notification anytime a new comment is posted to the video. Any other user that is mentioned in a comment will also receive an email notification.
You can post a comment on a video scene inside the creator, or on a draft video if you have the link.
In the creator:
You can leave a comment on a video scene when clicking the icon on the left-hand side of the scene:
Once you've clicked there, you'll see a box pop-up that lets you add a comment:
Just type in your feedback, click Comment, and you're all set!
On a draft video preview:
You can also leave a comment on a draft video preview. To do this, you'll need a link to the draft video. You can find that by clicking on the Preview button in the top right corner, and copying the link from the pop-up window that appears:
This link will take you to the share page. Anyone with access to the preview link will be able to post a comment that video:
Please note that you can only post comments on draft videos. Once the video is published, it's no longer possible to make comments on it.
I don't have a Lumen5 account. Can I leave a comment?
Yes! If you don't have Lumen5 account, you can still provide feedback on Lumen5 videos 🙌 . We'll just ask for your name and email so that we can send you an email notification whenever someone mentions you in a comment on that video.
How can I delete a comment?
To delete a comment, simply click on the trash bin icon! You can only delete your own comments, not the comments of other team members (as much as you might want to!)
What do I do if I delete a scene with comments?
If you delete a scene that contains comments, don't worry! You can bring back that scene (along with the attached comments) by clicking the undo button at the top of the creator.
How will I know a teammate has left a comment on my video?
The creator of the video will be notified via an email notification anytime a new comment is posted to the video. Any other user that is mentioned in a comment will also receive an email notification.
Updated on: 20 / 05 / 2022