• "Something went wrong" with my video rendering

  If you see the "something went wrong" message, it means that your video has unfortunately encountered an error during the rendering process and has been dropped from the queue. Our team is notified whenever a rendering video encounters an error, so chances are that we're already investigating the problem as you're reading this message. Once we've fixed the problem, we'll put the video back into the rendering queue, and you'll receive your video as usual!  You can expect to see the video back iPopular

• Downloading Stories

  The first step to downloading your Instagram Story is to publish it! We will automatically download your video to the Downloads folder on your computer once it's ready. If you navigate away from the Share page, you can still download the story from the dashboard. If you created a video with the Vertical format, you'll receive a single MP4 file. However, if you created a video in the Story format, you'll instead receive a ZIP file. Opening this file will reveal separate videos, one foFew readers

• Rendering your video

  When you're creating a video in Lumen5, it remains as a video draft until you click the Publish button. Video rendering is the process where we turn your project into an actual video file for you to download and share. Rendering your video also removes the watermarks that may be present on the media in our media library. Once you're done working on your video, you can click on the Publish button in the top-right corner, and the system will begin producing your video! The video rendering procesFew readers

• Resizing your video

  Auto-resize allows you to easily transform your video into a different size or aspect ratio to post on social media. If your video is in landscape format (16:9), you can change it to square (1:1) or vertical format (9:16), and vice versa. Just click on Auto resize from the video's share page, then select the size you’d like. We’ll create a copy of your video in that size, and start rendering it right away. To view or download the new format, just go to your dashboard! frame Auto-resize (Few readers

• What file type/format will my video download in?

  Lumen5 videos are downloaded in MP4 format. The only exception is videos created in the Story format. These videos will be downloaded as a .zip file, with each scene rendered in an individual MP4 file. This is so that you can upload each scene to your story separately for viewers to tap through. Bitrate: The bitrate for published videos depends on the resolution that the video is published in. 1080p video: 4Mbps 720p video: 2.5Mbps 480p video: 1.25MbpsFew readers

• Downloading SRT files

  An SRT file is a text file of video captions that can be read by a video player to display captions. If you need a separate SRT file of your captions, you can download it from the Share page by clicking on Download SRT: Don't see the Download SRT button? You need to publish your video (/en/article/Few readers

• Watermarks in Stories

  Users on the Professional plan can upload an image to use as a watermark.  Watermarks don't work well with Stories, so they are disabled by default. We don't recommend that you enable watermarks when you create Stories. Here's why. Stories are already watermarked Both Instagram and Facebook show your brand name and logo at the top left of Stories. This is always visible, it doesn't automatically hide after a few seconds, nor can itFew readers

• Changing video resolution

  Some resolutions are only available on certain plans. See the pricing page for more information. By default, your video will publish in the highest resolution available on your plan. If you want to override this default, you can do so from the dropdown menu at the top of the Format tab:Few readers