• Branded Templates

  Table of Contents What is a Branded Template? How do Branded Templates differ from Saved Templates? How custom can we get? What does the customization process involve? What does Lumen5 need from you? How much does it cost? Any other questions? What is a Branded Template? Lumen5’s Branded Template Design service provides you with branding customization soSome readers

• Translating your video

  | 💡 Every video should be proofread by someone that speaks the target language in order to verify the translation accuracy. There are two ways to translate a video: either from the dashboard, or from the Share page. From the dashboard page, click on the 3 dot menu on the video that you'd like to translate, then click Translate video: From the Share page, click on Translate in theSome readers

• User Roles and Permissions

  Note: Multiple users are only enabled for Enterprise plans. For large teams, using roles and permissions effectively ensures that every user is only seeing what's relevant to them, and keeps the account clutter-free and secure. Every user has a role with broadly applicable permissions, and those permissions can be further customized from workspace to workspace and project to project. Roles There areFew readers

• Inviting team members

  Team members are available for users on an Enterprise plan. You can invite team members to collaborate and create videos together. You can invite team members from your Lumen5 Dashboard by clicking on your profile icon in the top-right corner, and then selecting Team from the dropdown menu. When in the Team Members section, click "Add team member" to begin addinFew readers

• Setting up SSO for your team

  | Single sign-on (SSO) integration is available for Enterprise teams. Contact your account manager for more information. Setting up SSO (other than Okta) You'll need some information about your SSO configuration in order to complete setup. Before beginning, ensure you have your: Entity ID Identity provider sign-on URL Public certificate URLs for the attribute names obtained through your identity provider Go to your account settings anFew readers

• DAM Integration

  | You can see which integrations we support here. Custom setups are available exclusively for Enterprise team plans: reach out to your account manager for more information or book a demo here. Once your DAM is setup, it works just like the media library! You'll see a tab on the left side of the creator, and clicking there will take you to your integrated media library: ![](https://storage.crisp.chat/users/helpdesFew readers

• Why is my account locked? (Team plans only)

  Your account could be locked if you have more team members on your team account than is allowed on your plan. This could happen when downgrading to a plan that does not support team members. When an account is locked, access is limited to the Account Settings, Billing, Team Members and Workspaces pages for Admins. For Editors, Reviewers, and Viewers, access is limited to the Account Settings page. If your account is locked due to downgrading to a plan that does not support team membeFew readers

• Approvals for Teams

  In the creator: In the top right corner near the Publish button, you'll see a kebab menu (3 vertical dots) that displays the video's status and who is assigned to review the video. This menu will default to No status and No assignee if the video has not yet been a part of an approval workflow. Clicking on either of the two options opens up the approval modal: ![](https://storFew readers

• How do I remove someone from my team?

  Removing a team member will remove that user from the team account. This user will then be downgraded to a free account and they will cease to have access to all of the videos, uploads and saved templates created within the team workspace. To remove a user: In Account Settings, navigate to the Team members section where you will see a list of all your team members. Please note that only users in the Admin role are able to see the Team members section and have the rights to remove a teaFew readers

• Advanced editor permissions

  What are advanced editor permissions? By default, editors have limited access to branding, projects, and saved templates. As an admin, you can grant an editor additional permissions to some features so they can own more of their workflow. These include: Create and manage projects in a workspace Create, edit, and delete saved templates and brand kits Edit branding elements like watermarks, colors, and fonts How do I enable advanced permissions for an editor? First, you'll need toFew readers

• Projects for Teams

  Note: If you are on a single-user plan, check out our Projects FAQ instead. To help organizations better manage lots of videos and teams, we've created a new organizational layer within Lumen5 called Projects. Projects walkthrough Projects live on the side bar in Lumen5, and operate similar to folders. You can create a video in a project, and then easily move it betweenFew readers

• Do you offer enterprise solutions?

  Lumen5 is trusted by over 175,000 brands and businesses from across the globe. Some of our enterprise users include Dell, Forbes, LinkedIn, The Economist, Fox, Deloitte, Oracle, Skyscanner, Greenpeace, Adidas, Nasdaq, and many others. In addition to our world-class video creation solutions, you can also expect a dedicated account manager, phone support, email support, product training, strategy consultation, custom billing, and more. Visit our Enterprise PageFew readers

• Running Lumen5 on a restricted or corporate network

  Some corporate networks (especially those behind a firewall, VPN, web proxy, or content filter) block parts of Lumen5. The most common symptom is uploads failing (images, videos, or documents won't go through) while the rest of the app works. This article lists what your network/IT team needs to allow. Domains to allow Allow HTTPS (port 443) to the following root domains and all their subdomains: Domain Used for | *.lumen5.com | The Lumen5 app, uploads, and supporting serFew readers