• Custom Templates

  Table of Contents What is a Custom Template? How do Custom Templates differ from Saved Templates? How custom can we get? What does the customization process involve? What does Lumen5 need from you? How much does it cost? Any other questions? What is a Custom Template? Lumen5’s Custom Template Design service provides you with branding customization so thatFew readers

• User Roles and Permissions

  Note: Multiple users are only enabled for our Business and Enterprise plans. For large teams, using roles and permissions effectively ensures that every user is only seeing what's relevant to them, and keeps the account clutter-free and secure. Every user has a role with broadly applicable permissions, and those permissions can be further customized from workspace to workspace and pFew readers

• Inviting team members

  Team members are available for users on an Enterprise plan. You can invite team members to collaborate and create videos together. You can invite team members from your Lumen5 Dashboard by clicking on your profile icon in the top-right corner, and then selecting Team Members from the dropdown menu. When in the Team Members section, click "Add teFew readers

• Translating your video

  If you want to reach global audiences with the same message, that requires localization and translation. It can be a tedious process to recreate or copy a video and rewrite the original video’s entire message in the target language. Good news: Lumen5 will do that for you! Automatic translations are typically about 80% accurate, saving reviewers lots of editing and writing time. This feature is only be available on Enterprise accounts.Few readers

• Approvals for Teams

  In the creator: In the top right corner near the Publish button, you'll see a kebab menu (3 vertical dots) that displays the video's status and who is assigned to review the video. This menu will default to No status and No assignee if the video has not yet been a part of an approval workflow. Clicking on either of the two options opens up the approval modal: (https://storFew readers

• Why is my account locked? (Team plans only)

  Your account could be locked if you have more team members on your team account than is allowed on your plan. This could happen when downgrading to a plan that does not support team members. When an account is locked, access is limited to the Account Settings, Billing, Team Members and Workspaces pages for Admins. For Editors, access is limited to the Account Settings page. If your account is locked due to downgrading to a plan that does not support team members, please remove the teFew readers

• How do I remove someone from my team?

  Removing a team member will remove that user from the team account. This user will then be downgraded to a free account and they will cease to have access to all of the videos, uploads and saved templates created within the team workspace. To remove a user: In Account Settings, navigate to the Team members section where you will see a list of all your team members. Please note that only users in the Admin role are able to see the Team members section and have the rights to remove a teaFew readers

• Projects for Teams

  Note: If you are on a single-user plan, check out our Projects FAQ instead. To help organizations better manage lots of videos and teams, we've created a new organizational layer within Lumen5 called Projects. Projects live on the side bar in Lumen5, and operate similar to folders. You can create a video in a project, and then easily move it betweenFew readers

• Do you offer enterprise solutions?

  Lumen5 is trusted by over 175,000 brands and businesses from across the globe. Some of our enterprise users include Dell, Forbes, LinkedIn, The Economist, Fox, Deloitte, Oracle, Skyscanner, Greenpeace, Adidas, Nasdaq, and many others. In addition to our world-class video creation solutions, you can also expect a dedicated account manager, phone support, email support, product training, strategy consultation, custom billing, and more. Visit our Enterprise PageFew readers

• Advanced editor permissions

  What are advanced editor permissions? By default, editors have limited access to branding, projects, and saved templates. As an admin, you can grant an editor additional permissions to some features so they can own more of their workflow. These include: Access to create and manage projects in a workspace Ability to create, edit, and delete saved templates and brand kits Access to branding elements like watermarks, colors, and fonts How do I enable advanced permissions for an editFew readers