• Custom Templates

  Table of Contents What is a Custom Template? How do Custom Templates differ from Saved Templates? How custom can we get? What does the customization process involve? What does Lumen5 need from you? How much does it cost? Any other questions? What is a Custom Template? Lumen5’s Custom Template Design service provides you with branding customization so thatFew readers

• Translating your video

  This feature is only available on Enterprise accounts. There are two ways to translate a video: either from the dashboard, or from the Share page. From the dashboard page, click on the 3 dot menu on the video that you'd like to translate, then click Translate video: (https://storage.crisp.chat/users/helpdesk/website/926ed4db19dfb800/Few readers

• Inviting team members

  Team members are available for users on an Enterprise plan. You can invite team members to collaborate and create videos together. You can invite team members from your Lumen5 Dashboard by clicking on your profile icon in the top-right corner, and then selecting Team from the dropdown menu. When in the Team Members section, click "Add team member" to begin addinFew readers

• Translating just the AI voiceover into another language

  To translate just your AI voiceover and the video captions, click on the voiceover source at the top, then click on Translate voiceover: Once you click Translate voiceover, you'll see a modal pop-up that asks you to select the languageFew readers

• User Roles and Permissions

  Note: Multiple users are only enabled for Enterprise plans. For large teams, using roles and permissions effectively ensures that every user is only seeing what's relevant to them, and keeps the account clutter-free and secure. Every user has a role with broadly applicable permissions, and those permissions can be further customized from workspace to workspace and project to project. Roles There are two typeFew readers

• Why is my account locked? (Team plans only)

  Your account could be locked if you have more team members on your team account than is allowed on your plan. This could happen when downgrading to a plan that does not support team members. When an account is locked, access is limited to the Account Settings, Billing, Team Members and Workspaces pages for Admins. For Editors, access is limited to the Account Settings page. If your account is locked due to downgrading to a plan that does not support team members, please remove the teFew readers

• Approvals for Teams

  In the creator: In the top right corner near the Publish button, you'll see a kebab menu (3 vertical dots) that displays the video's status and who is assigned to review the video. This menu will default to No status and No assignee if the video has not yet been a part of an approval workflow. Clicking on either of the two options opens up the approval modal: (https://storFew readers

• Projects for Teams

  Note: If you are on a single-user plan, check out our Projects FAQ instead. To help organizations better manage lots of videos and teams, we've created a new organizational layer within Lumen5 called Projects. Projects live on the side bar in Lumen5, and operate similar to folders. You can create a video in a project, and then easily move it betweenFew readers

• How do I remove someone from my team?

  Removing a team member will remove that user from the team account. This user will then be downgraded to a free account and they will cease to have access to all of the videos, uploads and saved templates created within the team workspace. To remove a user: In Account Settings, navigate to the Team members section where you will see a list of all your team members. Please note that only users in the Admin role are able to see the Team members section and have the rights to remove a teaFew readers

• Do you offer enterprise solutions?

  Lumen5 is trusted by over 175,000 brands and businesses from across the globe. Some of our enterprise users include Dell, Forbes, LinkedIn, The Economist, Fox, Deloitte, Oracle, Skyscanner, Greenpeace, Adidas, Nasdaq, and many others. In addition to our world-class video creation solutions, you can also expect a dedicated account manager, phone support, email support, product training, strategy consultation, custom billing, and more. Visit our Enterprise PageFew readers

• Advanced editor permissions

  What are advanced editor permissions? By default, editors have limited access to branding, projects, and saved templates. As an admin, you can grant an editor additional permissions to some features so they can own more of their workflow. These include: Create and manage projects in a workspace Create, edit, and delete saved templates and brand kits Edit branding elements like watermarks, colors, and fonts How do I enable advanced permissions for an editor? First, you'll need toFew readers

• Setting up SSO for your team

  Setting up SSO Go to your account settings and scroll down to click the Configure SSO button: The set up modal will open for you to input your SSO information. At the top is a link to Lumen5's meta data related to SSO. To comFew readers

• DAM Integration

  Once your DAM is setup, it works just like the media library! You'll see a tab on the left side of the creator, and clicking there wiFew readers